How can you get a new water connection?

To obtain a new water connection in the UK, there are some steps you need to follow. Let’s take a look at what these are.

Contact your local water supplier

Identify your regional water company, which can vary depending on where you live. Common suppliers include Thames Water, Severn Trent, and United Utilities. Use the supplier’s website or contact its customer services team to request a new connection. Guidance specific to your area will be provided.

You may need to apply for a new connection

Your water company will usually require you to fill out an application for a new connection. The application form typically asks for the property details and any specific requirements for the connection. The water supplier might require a site survey to assess the property’s needs and infrastructure. The cost will vary depending on whether the property is a new build or an existing property.

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What happens next?

Once you submit the application and the company looks at your request, you will receive a quotation for the connection. This will cover the cost of manual work and any required equipment. Factors that affect the price include the distance from the main supply, the type of ground to be excavated, and whether additional services such as meters or wastewater connections are needed.

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How do you prepare for the installation?

You may need to arrange for excavation work from your property boundary to the water mains, or the water company might handle this. A qualified plumber may be required to install pipes inside your home. If the excavation crosses public land, you might need permission from your local council, which your water company can help you with. Once approved, the water company will arrange a date for the installation.

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